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Terms and Conditions

Wølv collars is located in Roeselare , Heilig-hartstraat 35/23 - Belgium

Wølv collars is registered with the Chamber of Commerce, under registration number BE0667691184

By placing your order at Wølv collars you indicate that you agree with these terms and conditions.

 

1. Orders

After receiving your payment it can take up to 14 business days to process your order.

 

2. Shipping

Our products are shipped from Belgium and are hand-made.

When your order is ready we will inform you via email and ship it to your adress. We use Bpost (Belgian postal service) to ship our products. Please note that your package(s) will be handed to the postal service of your country upon entry. 

For orders outside the EU: your country may charge import taxes

Please view our shipping page to find out what the rates are for shipping to your country.

 

3. Deliverty terms

Belgium: 1-2 business days*

Europe: 2-7 business days*

International: 5-14 business days*

*Please note that during busy periods it could take a little longer to receive your package.

 

4. Returns and warranty

You can return the items you have purchased up to 14 days after purchase (payment) if they have not been used.

The costs of returning are for the buyer. After these 14 days, SWølv collars no longer returns any items.

The products must be returned undamaged, in salable condition and in the original packaging.

Items can't be used been used, have no damage and must be in a clean condition.

Any product that is damaged, incomplete or whose original packaging is damaged will not be returned.

Customs orders can't be returned since they are made to your wishes and are not salable afterwards.

 

5. Payment options

We accept the following payment options:

  • Bancontact
  • iDEAL
  • Creditcard (Visa, MasterCard)
  • PayPal
  • Belfius Pay Button
  • KBC/CBC Payment Button
  • SEPA Bank transfer
  • ING Home'Pay

 

6. Product care

You can rise the collar with water and some mild soap , further instructions visit product care

Please note that no collar is indestructible, so check them regularly for wear and replace when necessary.

Wølv collars cannot be held liable for any damage or loss caused directly or indirectly by its products.

 

Note : our buckles are not made out of stainless steel , this  means that when the buckles get scratches they could rust in combination with water.

Please be aware of this and be carefull when handling the buckles.

 

7. Privacy Policy

Wølv collars treats your data as confidential information and will never pass it on, rent it out or sell it to third parties.

You can retrieve, correct, change or delete your data Wølv collars safes in the customer list at any time.

If you have subscribed to the newsletter, you always have the option to unsubscribe.

 

The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted Wølv collars therefore has no access to your password.

 

Wølv collars strictly respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data. You have access via your user profile to all of the available data about you on Wølv collars for consultation, modification or deletion.

 

Wølv collars keeps online (anonymous) visitor statistics in order to view which pages of the website are visited and to what extent. If you have questions about this privacy statement feel free to Contact Wølv collars.

 

8. Contact

Wølv collars
Heilig-hartstraat 35 bus 23
8800 Roeselare Belgium

( not for visits )