Helpdesk

Welcome to the Helpdesk. Here you will find all practical information about our shop and products.

For claims please contact info@wolvcollars.com or fill in the form on our contact page.

Our business hours are between 10am and 6pm

About Biothane®

Read all about BioThane® on our dedicated page.

How to choose the right size

Need help finding the right collar size? Download our free Wølv size chart here

Make sure your printer' scale settings are at 100%. Once you have printed the sheets, you simply have to cut and tape the right pieces together before you can try on your dog's neck to see what fits best.

How to clean your Wolv Gear

 

Unlike leather our collars love water and they are so easy to clean, a caveman could do it.

Take a bucket of water - warm or cold, adding a bit of dish soap , swish your gear around in the water ( try to keep the buckle out of the water ).

Rinse and allow to air dry.

 

Please note that no collar is indestructible, so check them regularly for wear and replace when necessary.

Wølv collars cannot be held liable for any damage or loss caused directly or indirectly by its products.

 

Note : our buckles are not made out of stainless steel , this  means that when the buckles get scratches they could rust in combination with water.

Please be aware of this and be carefull when handling the buckles.

Shipping

Our products are shipped from Belgium. After we have recieved your payment it can take up to 6 to 8 weeks for us to process your order. When your order is ready we will inform you via email and ship it to your address. We use Bpost (Belgian postal service) to ship our products. Please note that your package(s) will be handed to the postal service of your country upon entry. For orders outside the EU: your country may charge import taxes.

 

See the table below for the list of countries we ship to and shipping rates. Your package can be sent with or without tracking. The prices in the right column are the prices with tracking. Shipping within Belgium always includes tracking.

How long it will take to receive your package depends on where you are from. For regular shipping please follow the times shown below.

Belgium: 1-2 business days*

Europe: 2-7 business days*

International: 5-14 business days*

 

*Please note that during busy periods it could take a little longer to receive your package.

If you have any questions regarding shipping or shipping times please contact us via our contact page.

Payment options

We accept the following payment options:

  • Bancontact
  • iDEAL
  • Creditcard (Visa, MasterCard)
  • PayPal
  • Belfius Pay Button
  • KBC/CBC Payment Button
  • SEPA Bank transfer
  • ING Home'Pay

Returns & Warranty

If the item doesn't fit, you have 14 days from receiving the item to contact us. Custom orders will not be returned since they are made according to your wishes.

 

Please contact us via Info@wolvcollars.com and attatch the RMA form. Please fill in this form as completely as possible. After contacting us you will receive further instructions.

 

Terms of return

Items must be in their original packaging and may not contain any traces of use.

If on return we find that the product is stained, worn, contains hair, smells dirty or has been washed and there is a fall in value, you will only receive a partial reimbursement equal to the products value with the damages.

Customs orders can't be returned since they are made to your wishes and are not salable afterwards.

 

Costs of return

We do not cover the cost of return shipping nor refund original shipping costs for any return.

Please check prices of shipment with your local postal service.

Bpost rate is 5,95€ within Belgium.

The purchase amount will be reimbursed as soon as possible, at the latest within 14 days after receipt ( If all terms of return are valid ).

 

Please be aware that all items are handmade and each may have slight imperfections and variations that add to the uniqueness of each item.

 

Warranty

All our products have a standard 2 year warranty. If your product breaks within this period please contact us via Info@wolvcollars.com. 

Warranty only applies to faulty products. Damage caused by your own negligence will not apply.

If the defect is covered by warranty we will reimburse your shipping costs and repair the product for you. If reparation isn't possible you will receive a new prodcut or a full reimbursement

Privacy Policy

Wølv collars treats your data as confidential information and will never pass it on, rent it out or sell it to third parties.

You can retrieve, correct, change or delete your data Wølv collars safes in the customer list at any time.

If you have subscribed to the newsletter, you always have the option to unsubscribe.

 

The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted Wølv collars therefore has no access to your password.

 

Wølv collars strictly respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data. You have access via your user profile to all of the available data about you on Wølv collars for consultation, modification or deletion.

 

Wølv collars keeps online (anonymous) visitor statistics in order to view which pages of the website are visited and to what extent. If you have questions about this privacy statement feel free to Contact Wølv collars.

 

Can't find what your looking for? Please send us an email with your question or use the form on the contact page.