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Returns & warranty

If you are unsatisfied with your purchase or the item doesn't fit, you have 14 days from receiving the item to contact us. 

Custom orders will not be returned since they are made according to your wishes.

 

Please contact us via Info@wolvcollars.com and attatch the RMA form. Please fill in this form as completely as possible.

After contacting us you will receive further instructions.

 

Terms of return

Items must be in their original packaging and may not contain any traces of use.

If on return we find that the product is stained, worn, contains hair, smells dirty or has been washed and there is a fall in value, you will only receive a partial reimbursement equal to the products value with the damages.

 

Costs of return

We do not cover the cost of return shipping nor refund original shipping costs for any return.

Please check prices of shipment with your local postal service.

Bpost rate is 5,95€ within belgium

The purchase amount will be reimbursed as soon as possible, at the latest within 14 days after receipt ( If all terms of return are valid ).

 

Please be aware that all items are handmade and each may have slight imperfections and variations that add to the uniqueness of each item.

 

Warranty

All our products have a standard 2 year warranty. If your product breaks within this period please contact us via Info@wolvcollars.com

Warranty only applies to faulty products. Damage caused by your own negligence will not apply.

If the defect is covered by warranty we will reimburse your shipping costs and repair the product for you. If reparation isn't possible you will receive a new prodcut or a full reimbursement